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Frequently Asked Questions

How can I identify an ENplus® certified company?

All ENplus® certified companies (suspended certificates included) are listed on our website, the list is always kept up-to-date. Companies that are not listed here are not considered ENplus® certified.

How can I identify an ENplus® certified product?

All communication material (website, flyer, etc.) from a certified company, when referring to ENplus® certified pellets, should contain a valid certification seal. The certified company details shown on the communication material should correspond to the ones shown on the certified producers/traders list. More information

What is a suspended certificate?

A suspended certificate means that the company is no longer authorised to produce or sell wood pellets using the ENplus® trademark for a period of time. Make sure to check the status of the certificate you are looking up!

How is the ENplus® seal registered?

The ENplus® logo and the terms “ENplus®” and “ENplus A1″® are registered as an International Trademark under the Madrid Agreement and Protocol by the International Bureau of the World Intellectual Property Organization (WIPO) and as Community Trademarks (CTMs) with the European Union Intellectual Property Office (EUIPO).

This means that a non-licensed use of the trademark or parts therefore may constitute an infringement of AEBIOM/EPC’s owner rights. AEBIOM/EPC shall be entitled to prohibit the fraudulent use of the ENplus® logo and marks, as well as to assert claims for compensation where necessary. In addition, we may publish details of this fraudulent use on our Blacklist.

How can a certified company use ENplus® on its pellet bags?

The ENplus® certification grants certified companies the right to bag their pellets in bags showing the ENplus® logo.

All ENplus® bag designs must be approved by the International Management of ENplus® (EPC) (in countries without any National Management) or the competent National Management before the bags are sold on the market.

All the information about the approval of the bag designs and those requirements can be found in the ENplus® Bag Design Guidelines and in the ENplus® Handbook.

Bagging pellets in non-approved bags is not allowed. Any non-compliance with this may lead to the suspension of a certified company’s certificate or the inclusion of a non-certified company on our Blacklist.

How may the ENplus® seal be used?

The ENplus® seal may only be used in connection with a valid license. The ENplus® Head Office and the National Licensers are the only entities delivering the seal. It may be used, for example, in advertising material and on packaging, but only in direct connection with the certified company for which it has been issued. Here is a recap table* :

Object Name Who may use it? How to use it?
logo ENplus® Logo European Pellet Council, National Licensers, and listed Certification, Inspection, and Testing bodies. Communication material.
BE 023 ENplus® ID number Certified companies It can be used only on delivery papers.
logo seal Certification Seal = ENplus® Logo + ENplus® ID Certified companies For advertising purposes.
Certified companies that manufacture or trade certified and non-certified goods shall avoid giving the impression that all their production and trade quantities are certified.
A non-certified company trading ENplus® certified bagged pellets may display the certification seal only by showing a picture of the bags featuring the seal.
quality logo ENplus® Quality Logo Nobody It cannot be used alone under any circumstances.
quality seal ENplus® Quality Seal Certified companies To be displayed on the label of the bagged pellets. It may be used as well for marketing purposes related to the product of the respective quality class.
service logo Service Logo European Pellet Council, National Licensers, and listed Certification, Inspection, and Testing bodies. Communication material
BE 912 SP Service Provider Registration Number Nobody It cannot to be used alone.
service sign Service Sign Certified Service Providers To be used on all documents (contracts, invoices, etc.).

*Please note Please note that the ID numbers are only examples. Information about permitted colors and color combinations can be found in the Annex of the ENplus® Handbook 3.0 (Part 2), pages 49-50.