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How to detect fraud

From a bag of pellets to a supply contract through any communications material, the display of an official ENplus® seal must always obey the same rules. In case of doubt, we have put together a short guide to help you identify potential fraud cases.

The ENplus® seal

A complete ENplus® seal will always consist of both the logo itself and the ID number (country code + 3 digits) of the certified company
enplus seal    enplus seal bag
For pellet bags, the seal must come with the mention of the quality class

Is the ENplus® seal complete?

 
 
 
 

No

Yes

 
 
 
 
Check and compare the ID number (for ENplus® Producers and Traders) with the details on the bag/delivery note, and if the quality class is mentioned where applicable.

Do the details match?

 
 
 

No

Yes

 
 
This company is certified with ENplus®

 

 

Potential fraud case

Please use our dedicated online form to report the potential fraud case, including as many details as possible (pictures, documents, etc.)