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How to detect fraud

From a bag of pellets to a supply contract through any communications material, the display of an official ENplus® seal must always obey the same rules. In case of doubt, we have put together a short guide to help you identify potential fraud cases.

The ENplus® seal

A complete ENplus® seal will always consist of both the seal itself and the ID number of the certified company
enplus seal    enplus seal bag
For pellet bags, the seal must come with the mention of the quality class

Is the ENplus® seal complete?

 
 
 
 

No

Yes

 
 
 
 
Check and compare the ID number (for producers and traders) with the details on the bag/delivery note, and if the quality class is mentioned where applicable.

Do the details match?

 
 
 

No

Yes

 
 
This company is certified with ENplus®

 

 

Potential fraud case

Please use our dedicated online form to report the potential fraud case, including as many details as possible.