• First & Last Name*
• Telephone *
• Email*
• You are…*
  Pellet user trader Producer
• Already contacted the certified company about the complaint*
  Yes No

Certified company

• Company name*
• Street
• ZIP/Postcode
• City*
• Country*
• ENplus® ID (e.g., BE 035) *
• Name of the contact person
• Telephone
• Email

Reported action

• Nature of complaint*
  Quality issue Delivery problems Payment issues Other
  Type of product*

  Bulk pellets Bagged pellets Both

  Pellets sold as ENplus® *

  Yes No Don't know
• Message*
• Proof* Attach a document