Frequently Asked Questions

Which fuels can be ENplus® certified?

Only pellets made of woody biomass can be ENplus® certified. Other certifications like GoodChips® can certify biomass products like wood chips and hog fuel.

How can I identify an ENplus® certified company?

All ENplus® certified companies (suspended certificates included) are listed on our website and the list is always kept up-to-date. Companies that are not listed here are not considered ENplus® certified.

How can I identify an ENplus® certified product?

All communication material (website, flyer, etc.) from a certified company, when referring to ENplus® certified pellets, should contain a valid certification seal. The certified company details shown on the communication material should correspond to the ones shown on the certified producers/traders list. MORE INFORMATION

What is a suspended certificate?

A suspended certificate means that the company is no longer authorised to produce or sell wood pellets using the ENplus® trademark for a period of time. Make sure to check the status of the certificate you are looking up!

How is the ENplus® seal registered?

The ENplus® logo and the terms “ENplus®” and “ENplus A1®” are registered as International Trademarks (ITMs) under the Madrid Agreement and Protocol by the International Bureau of the World Intellectual Property Organization (WIPO) and as European Union Trademarks (EUTMs) with the European Union Intellectual Property Office (EUIPO).

This means that a non-licensed use of the trademark or parts thereof may constitute an infringement of Bioenergy Europe’s intellectual property rights (IPRs). Bioenergy Europe/EPC shall be entitled to prohibit the fraudulent use of the ENplus® logo and marks, as well as to assert claims for compensation where necessary. In addition, we may publish details of this fraudulent use on our Blacklist.

How can a certified company use ENplus® on its pellet bags?

The ENplus® certification grants certified companies the right to bag their pellets in bags showing the ENplus® logo.

All ENplus® bag designs must be approved by the International Management of ENplus® (EPC) (in countries without any National Management) or the competent National Management before the bags are sold on the market.

All the information about the approval of the bag designs and those requirements can be found in the ENplus® Bag Design Guidelines and in the ENplus® Handbook.

Bagging pellets in non-approved bags is not allowed. Any non-compliance with this may lead to the suspension of a certified company’s certificate or the inclusion of a non-certified company on our Blacklist.

How may the ENplus® seal be used?

The ENplus® seal may only be used in connection with a valid license. The ENplus® Head Office and the National Licensers are the only entities delivering the seal. It may be used, for example, in advertising material and on packaging, but only in direct connection with the certified company for which it has been issued. Here is a recap table* :

*Please note that the ID numbers are only examples. Information about permitted colours and colour combinations can be found in the Annex of the ENplus® Handbook 3.0 (Part 2), pages 49-50.

How can I identify an ENplus® approved bag design and where can I check it?

On the main menu, click on the “Certifications” button, and then choose the “Producer”, “Trader” or “Service provider” tab. Scroll down to see the list of certified companies. Click on the name of the company you are interested in, to see its business model, certified status, address, and approved bag designs. If you click on a bag design, you will be able to see it in detail.

How can I add a new quality class under the ENplus® certification scope?

In order to do this, both the Certification Body and relevant Scheme Management (International Management or National Licenser) would need to be notified. An inspection will then take place to confirm the new class, and if compliance is secured, the scope of certification will be updated and reflected on the ENplus® website.